Which ombudsman, and when can you go to them?
Most people escalate a complaint too late, because the rule they have read applies to a different industry. It is six weeks for broadband, eight for energy, 40 working days for trains, and for parcels and shopping there is no ombudsman at all.
These pages are free and there is nothing to sign up for. Every figure was read from the ombudsman's own website, and each page says where.
- Complaining about broadband, landline or mobile
Who is my broadband ombudsman, and when can I go to them?
You can escalate after: 6 weeks from your first complaint · To: CISAS or Communications Ombudsman
- Complaining about your gas or electricity supplier
How long before I can take my energy supplier to the ombudsman?
You can escalate after: 8 weeks from your first complaint · To: Energy Ombudsman
- Complaining about a flight or a package holiday
Which dispute scheme does my airline belong to?
You can escalate after: 8 weeks from your first complaint · To: AviationADR or CEDR
- Complaining about a train company
When can I take my train company to the Rail Ombudsman?
You can escalate after: 40 working days from them receiving your complaint · To: Rail Ombudsman
- Complaining about a missing parcel or a faulty purchase
Is there an ombudsman for parcels and online shopping?
You can escalate after: There is no waiting period, because there is no ombudsman.
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